All data in one - StarForce CRM
Dedicated CRM for Dish Retailers
This powerful tool helps retailers streamline operations, enhance customer engagement and boost sales by providing a centralized platform to manage customer data!
STAR FORCE CRM
Your key to optimizing
efficiency and driving growth
Ensures smooth operations for your Smartboxes
- Daily Reports:
- Receive daily reports on signal strength, channel issues and temperature readings from the SmartBox.
- Channel Issue Detection:
- Automatically detect and diagnose channel issues in real-time. Automatically resolve common channel issues in the SmartBox without manual intervention.
- Real-Time Warnings:
- Get instant warnings and notifications if new issues arise, ensuring quick resolution.
- Channel List Access:
- Retrieve a complete list of channels directly in CRM for easy management.
- Channel Lineup PDF Generation:
- Generate and export a detailed Channel Lineup report as a PDF for easy sharing and reference.
- Historical Data Analysis:
- Analyze historical data to identify trends and improve system performance over time.
- Job Scheduling with Site Visits:
- Schedule and assign jobs to technicians, including site visit details
- Timeline View:
- Visualize job schedules and progress in a clear, easy-to-follow timeline format.
- Technician Reports:
- Allow technicians to fill out detailed reports on-site, including job status, recommendations, issues and resolutions.
- DMA & Pointing Angle Calculation:
- Provide tools to calculate DMA (Designated Market Area) and dish pointing angles for accurate installation.
- Driving, Preparation and Work Hours Tracking:
- Log actual driving and work hours spent on installations, repairs, and maintenance.
- Real-Time Job Updates:
- Update job status in real-time for better coordination and communication with the customer
- Photo Uploads:
- Enable technicians to upload photos of completed work or issues encountered.
- Notifications & Alerts:
- Send notifications and alerts to technicians and managers for upcoming jobs, delays, or changes.
These features ensure efficient field service management, improved technician productivity, and enhanced customer satisfaction for dish retailers and service providers.
Features List for Estimator
- Travel Cost Calculation:
- Calculate flight or driving costs for technicians, including fuel, tickets, and accommodations.
- Estimated Total Work Hours:
- Provide an accurate estimate of the total work hours needed for installation and setup.
- Promotion & Package Integration:
- Include Dish promotions and package details in the cost estimation.
- Upfront Charges:
- Factor in setup and upfront charges for equipment and installation.
- Monthly Charges Calculation:
- Include recurring monthly charges for service plans and subscriptions.
- Cost Per Drop Breakdown:
- Provide an easy-to-understand cost per drop for each installation.
- Total Expenses Overview:
- Display a detailed breakdown of total expenses, including travel, equipment, and labor costs.
- Total Income Projection:
- Estimate total income generated from Dish installations and subscriptions.
- Service Availability Check:
- Check the availability of Internet and TV services based on the customer’s address or location.
- OTA (Over-the-Air) Channel Search:
- Identify available OTA channels based on the customer’s location and antenna setup.
- DMA (Designated Market Area) Lookup:
- Determine the DMA for a specific location to identify local channels and broadcasting networks.
- DMA-Based Local Channels:
- Display a list of local channels available in the customer’s DMA.
Organization & Contact Features List:
Organizations:
Manage company/organization details.
View organization hierarchy and relationships.
Manage data for multiple Brands
Save multiple Addresses, Phones, Emails
Contacts:
Manage individual contact details.
Link contacts to organizations.
Track communication history with contacts.
Deal Features List
- Provider-Specific Deals:
- Create customized deals tailored to specific service providers.
- Product & Promotion Selection:
- Select products and promotions to include in the deal for targeted offers.
- Job Connection:
- Link the deal directly to a specific job for seamless tracking and execution.
- Channel Lineup Integration:
- Connect the deal to the channel lineup to ensure accurate service offerings.
- Estimator & Configurator Integration:
- Integrate the deal with the estimator and configurator tools for precise cost and setup calculations.
- Real-Time Property Reviews Scanning:
- Scan property reviews in real-time to identify mentions of TV service issues or opportunities.
- Collaboration Tools:
- Enable team collaboration on deals with shared notes, updates, and task assignments.
Notes, Actions & Tasks Features List:
- Create Notes:
- Add detailed notes for jobs, customers, deals
- Task Assignment:
- Assign tasks to team members with deadlines and priorities.
- Action Tracking:
- Track actions taken on jobs, deals or customer interactions for accountability.
- Due Date Reminders:
- Set due dates for tasks and receive reminders to ensure timely completion.
- Checklist Functionality:
- Create checklists within tasks to break down complex activities into smaller steps.
- Attach Files to Notes:
- Attach documents, images, or other files to notes for reference.
- Collaborative Notes:
- Allow multiple users to contribute to shared notes for better teamwork.
- Searchable Notes & Tasks:
- Easily search for notes and tasks using keywords, dates, or assigned users.
- Notes Tagging:
- Tag notes with categories (e.g., customer, job, deal) for easy organization.
- Action History:
- Maintain a history of completed actions for reference and reporting.
- Notifications & Alerts:
- Receive notifications for upcoming deadlines, task updates, or new notes.
- Export Notes & Tasks:
- Export notes and tasks to PDF or other formats for sharing or documentation.
- Integration with Calendar:
- Sync tasks and deadlines with external calendars (e.g., Google Calendar).
- Task Delegation:
- Delegate tasks to other team members when needed.
Call Features List:
- Call Transcripts:
- Automatically generate transcripts of all calls for easy reference and documentation.
- AI-Powered Call Summaries:
- Use AI to create short, accurate descriptions of each call, highlighting key points and action items.
- SMS Integration:
- Send SMS messages directly from the CRM to customers or team members.
- Automatic Call Logging:
- Log all incoming and outgoing calls with details such as date, time, duration, and participants.
- Caller ID Integration:
- Display caller ID information to identify customers or prospects before answering.
- Click-to-Call Functionality:
- Initiate calls directly from the CRM with a single click.
- Call Analytics:
- Analyze call data to track performance, call duration, and customer interactions.
- Integration with Customer Profiles:
- Link call records to specific customer profiles for a complete interaction history.
- Multi-Channel Communication:
- Combine call data with other communication channels (e.g., email, SMS) for a unified view.
- Call Recording Playback:
- Play back recorded calls directly within the CRM for review or training purposes.
- AI-Powered Sentiment Analysis:
- Use AI to analyze call sentiment and identify customer satisfaction levels.
- SMS Templates:
- Create and use SMS templates for quick and consistent communication.
